FAQ — Harrow HK IT Hub

IT FAQ

How do I submit a Ticket to IT?

Simply Use Our SolarWinds Ticketing Helpdesk or Email askit@harrowhongkong.hk

My Wi-Fi Isn't Working

If you're a pupil, have you tried turning off your Private Wi-Fi Address?
Didn't help? You may submit a ticket and we'll assist you promptly.

Do You Have A Phone Number?

Yes, we're directly reachable at +852 2299 6138

I forgot my Password. What Can I Do?

Please Visit the IT Office for a Password Reset in Person During Our Office Hours for security reasons. If you cannot come to the IT Office and Require Remote Assistance for this, please Submit a ticket or email askit@harrowhongkong.hk

How Can I Reset My Password?

You can click here to see our Password Reset Guide for Google & Microsoft

I Need Support For An Event, How Do I Request It?

You can submit a request through our Event Support Request Form

Our Printer Is Facing Issues, Who Can I Call?

Submit a ticket or email askit@harrowhongkong.hk

I Need to Borrow An IT Loaner Device

You can request to borrow a device by submitting this form.

What Are Your Operating Hours?

Our operating hours are 8 a.m. to 5 p.m. HKT excluding public holidays.
We're still reachable on school holidays from 8 a.m. to 3 p.m.

For Emergencies, please WhatsApp / Call +852 5741 1091

I lost my ID Card. How Can I Get A Replacement?

You can submit a request here or email us.