FAQ

How do I submit a Ticket to IT?

Simply Use Our SolarWinds Ticketing Helpdesk or Email askit@harrowhongkong.hk

My Wi-Fi Isn't Working

If you're a pupil, have you tried turning off your Private Wi-Fi Address?
Didn't help? You may submit a ticket and we'll assist you promptly.

Do You Have A Phone Number?

Yes, we're directly reachable at +852 2299 6138

How Can I Reset My Password?

You can click here to see our Password Reset Guide for Google & Microsoft

I lost my ID Card. How Can I Get A Replacement?

You can submit a request here or email us.

I Need Support For An Event, How Do I Request It?

You can submit a request through our Event Support Request Form

Do You Have A Guide On the Classroom Technology?

Have a quick look at our Classroom Technology Guide

Our Printer Is Facing Issues, Who Can I Call?

Submit a ticket or email askit@harrowhongkong.hk

I Need to Borrow/Loan A Device

You can request to borrow a device by submitting this form.

What Are Your Operating Hours?

Our operating hours are 8 a.m. to 5 p.m. HKT excluding public holidays.
We're still reachable on school holidays from 8 a.m. to 3 p.m.

For Emergencies, please WhatsApp / Call +852 5741 1091