The Problem: "Login with Microsoft" May Fail

Following our recent email domain update, you may find that clicking the "Login with Microsoft" button on the Schoolsbuddy homepage results in an error or a login loop.

Here is a simple, one-time workaround to restore your access.

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The Solution: Log in with Google & Link Your Microsoft Account

You only need to do this once. The process involves logging in with your school Google account and then re-linking your Microsoft account.

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Step 1. Log in with your Google Account

On the Schoolsbuddy login page, click the "Login with Google" button. Use your Harrow Google account (e.g. username@harrowschool.hk) to log in as you normally would.

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Step 2. Navigate to My Account

Once you are logged in, click on your profile icon or name in the top-right corner. From the menu, select "My Account".

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Step 3. Find "Single Sign On"

Inside your settings, find the key icon labelled "Single Sign On" on the left sidebar and click it.

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Step 4. Link Your Microsoft Account

Click "Link Account" where it says "Office365", as shown below. Sign in with your Microsoft Account if prompted.

This will re-establish the connection. From now on, you should be able to use the "Login with Microsoft" button on the main page again.

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Still need help?

If you have any trouble with this guide, please contact the IT Service Desk:

• Email: askit@harrowhongkong.hk
• Visit: Rm L401O in the Learning Lounge, 4/F