Status: ongoing. Some US teachers have found that distributing a page or content to pupils in OneNote Class Notebook gets stuck on "Waiting to Start".

What we know

• Microsoft has confirmed the issue affects multiple organisations in the Asia-Pacific region. It is not caused by our setup.
• Microsoft's engineers have found the root cause and are rolling out a fix to all affected organisations, including ours.
• The IT team has an open support case with Microsoft and is following it up until the fix is confirmed here.

What you can do

• Keep reporting any distribution problems to IT as they happen.
• If the issue is significantly affecting a specific lesson, let us know in advance so we can help where possible.

We'll update this post as soon as Microsoft confirms the fix has been applied. Thank you for your patience.

Need help?

Contact the IT Service Desk at askit@harrowhongkong.hk or visit the IT Office (Rm L401O, 4/F Learning Lounge).